Order Processing

All orders are prepared and dispatched within 10 business days following confirmation. Shipping costs will be calculated automatically at checkout based on your location and selected delivery method. For any specific delivery requests, feel free to reach out to us at: hello@thecandlecluub.com

International Deliveries

Please note that international orders may be subject to customs duties, import taxes, and other fees determined by your local government. These charges are not included in your order total and are the responsibility of the recipient. Customs regulations, including duties and VAT, vary by country and are typically calculated based on the value, origin, and classification of the goods.

Responsibility & Claims

Once an order is marked as delivered by the carrier, The Candle Cluub cannot be held liable for lost or stolen packages. Customers are responsible for tracking their shipments and ensuring someone is available to receive the delivery.
In the unfortunate event of damage during transit, we are here to help. Please contact us right away with your order number, clear photos, and a detailed description of the issue. While we are not responsible for damages caused by the courier, your satisfaction is important to us, and we will do our best to find a resolution.

Contact Us

Have questions or need assistance please don’t hesitate to reach out. Kindly include your order number in the subject line for faster service.

By placing an order on thecandlecluub.com you agree to the terms outlined above.